Refund policy

We want you to feel confident shopping with Nexa Finds. If an item arrives damaged, incorrect, or has a quality issue, please contact us within 30 days of delivery through our Contact page. Include your order number, a description of the issue, and photos when relevant.

After we review your request, we may offer a replacement, store credit, or a refund to the original payment method. Approved refunds are processed as soon as possible; your bank or payment provider may take additional time to post the credit.

To be eligible for a return, items must be unused and in their original condition and packaging. Please do not send an item back before you receive return instructions from us.

Shipping fees are non-refundable unless the item was damaged, defective, or sent in error. This policy does not affect any rights you may have under applicable law.